policies and accessibility

Non-discrimination: Boston Acupuncture Project works to create a safe and comfortable environment for all members of our community. We welcome people of all genders, sexes, races, colors, incomes, national origins, ages, abilities or disabilities, relationship statuses, familial situations, religions, sizes and shapes, sexual orientations, and political beliefs. Your level of care will never be based on any of these factors.

Accessibility information:  our space allows for use of mobility devices that can navigate a 32″ wide  space; the clinic is located on the first floor with a removable ramp up to the entrance, but the front door and ramp are only 32″ wide. We have a single, gender-neutral, semi-wheelchair-accessible restroom for use by everyone in the clinic.  If this is not adequate for your needs, we can refer you to nearby practitioners; just contact us. Our reclining zero gravity chairs can hold up to 500 lbs, the other four can hold up to 300 lbs. Our practitioners currently speak only English.

Help us be Scent Free! We strive to be a low-fragrance space. Please help us to accommodate other community members who are chemically sensitive to fragrances and other scented products. Thank you for not wearing perfume, aftershave, scented hand lotion, fragranced hair products, essential oils, and/or similar products during your visit. For more information about scent-free products and supporting people with chemical sensitivities, click here to access ‘Fragrance free femme of colour realness’ by Leah Lakshmi Piepzna-Samarasinha.

Drop-ins or walk-ins: We do not accept walk-ins or drop-ins regularly due to COVID-19 pre-screening requirements, but can accommodate same-day appointments as space permits. Please check with the practitioner on duty to see if they can fit you in. You can also schedule same-day appointments online. Getting your name on the schedule allows us to review your treatment history in advance.

Cancellation Policy: All missed appointments and those changed or cancelled with less than 12 hours notice (24 hours for Bubble Blocks) are subject to a $15 no-show/late-cancellation fee ($60 for Bubble Block appointments). You can always cancel online if you scheduled online – just look for the red “Change/Cancel Appointment” button at the bottom of your confirmation and reminder emails. This will work up to 12 hours before your appointment time (24 hours for Bubble Blocks). Otherwise, please call or text us to cancel or reschedule your appointment. Do not email.

Kids at BAP: We do treat children at BAP provided that they are able to sit quietly during their treatment. Children should be accompanied by an adult. Some caregivers bring books or small toys to occupy kids during treatment. 15 minutes with the needles is usually plenty of time for a younger child. We find that kids who want to receive treatment usually do fine; if your child is frightened or just isn’t interested in treatment it is probably better to wait until they are older.

Animals at BAP: We do NOT treat pets at BAP. Please do not bring any non-human animals with you, with the exception of service animals. If you would like a referral for animal acupuncture please let us know.

Closing time: The clinic will close 45 minutes after the last appointment time. Please keep this in mind if you would like a longer treatment!

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